Refund Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, IT WILL CHARGES FEES.

Return

Is it possible to return my order?

Yes, it is possible.

If you are not satisfied with the items you have ordered, you have the option to return them.

within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the necessary parts and components, and the packaging has

arrived exactly as the product.

2. Normal handling of the product is evident, breakage due to careless handling is excluded.

3. products where hygiene is important have been thoroughly cleaned before return

the process begins.

4. The product is found to be defective immediately upon receipt.

5. We are entitled to charge the customer shipping costs.

6. A return will be processed within 7 business days and if the conditions are met, the return will

will be officially recognized within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used.

or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, please do the following to start

the return process.

-Send an email to: info@

- Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of breakage

Customer's first name + last name

Customer's address

We will then talk to you and give you the return address.

Never send the returned goods to the sender. We will send you the correct address once we have received them.

asked us to do so. You, the customer, are responsible for the shipping costs of returning the item

product.

CANCELLATION

The consumer has the right of withdrawal in accordance with the following provision if

consumer is a natural person who enters into a legal transaction for purposes other than

predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of withdrawal

The cancellation period is 14 days from the day on which you or a third party designated by you

who is not the carrier, has received or accepted the last goods.

Since we work with a fully automated system, orders are executed as soon as they are placed.

Therefore, we cannot interrupt the shipping process before delivery, so a refund is not possible.

upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (Auren London) via a clear

declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is

completed when we have received the goods. The costs of returning the goods will be borne by us.

by the buyer.

Registration of shipments in transit

As our items are shipped from Asia, there may be longer transit times, which we have

no control. If the goods are already on their way to you, it is not possible to cancel.

Please wait until you have received the goods and then return them to us. You can of course inform us

us in advance about your cancellation.

To guarantee you the fastest possible return, we ask you to send us a freight

confirmation.

Consequences of withdrawal

If you cancel this contract, we must refund all payments we have received from you,

excluding delivery costs (excluding additional costs resulting from

that you have chosen a delivery method other than the cheapest standard delivery

offered by us), without delay and at the latest within fourteen days from the day on which we

receive notification of your right of withdrawal from this contract and receipt of the goods. For this purpose

refund, we will use the same payment method you used for the original

transaction, unless otherwise expressly agreed with you; you will not be charged for any

this refund.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA ON

CUSTOMER EXPENSES.