Delivery policy

Below you will find the average delivery time for all our packages:

- Once an order is placed, it takes 1-3 business days to process it. During the week

It takes one business day, but if you order on Friday evening or at the weekend, it may take

a little longer.

- Once your order has been processed, it will be shipped and delivery takes on average

in 8-12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers.

If you have any questions or further concerns, please feel free to contact

our customer service team. Below we explain how your order will be processed, and

delivered.

Placing an order

The ordering process at Auren London is as simple as possible. First you need to go to

product page and add the desired product to your shopping cart. To do this, click on

the black "Add to Cart" button.

Here it is important to check that you have selected the correct variants. If everything is in order

the order, click on the "Proceed to payment" field. On the information page, you must

enter the correct address information. Make sure all information is correct. When this

If the information is filled in correctly, you can click the "Continue Shipping" button.

On the "Shipping" page, you have the option to check the address information you have

entered. It is also pointed out that each shipment is sent completely free of charge. As a

As a token of our appreciation to our customers, we always pay the shipping and delivery costs.

You can now continue by clicking on the "Proceed to payment" field.

In the payment options you can choose between different payment methods.

hellostella.com, all payment options are SSL encrypted, which means you can always trust

in a secure payment environment.

- Klarna (deferred payment)

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

- EPS

- Immediately

Once you have selected the correct payment method, click

Click in the "Complete Order" field and you will be redirected to your chosen payment method. Follow the instructions

instructions on this page to complete your order. In the unlikely event that you should have any

If you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All our products are delivered to your door.

100% free. There is also no minimum order quantity.

Shipping your order

Have you found the perfect look or accessory on our website? Then you will enjoy it as

as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible

as possible.

To ensure that we can charge reasonable prices for our products, we have chosen to pick up packages

in large quantities and send them all at once once we have reached our minimum quantity.

We hope for your understanding and willingness to help us create a better and healthier

world.

Please note: Like many other online stores, we are very busy and there may be delays due to...

due to the Corona crisis. Please be aware of this when placing your order. We will do our best

best to ship your order as soon as possible.

To ensure your order ships today, please contact us via email. Our service team will

will be happy to advise you on the right solution.